How to Add a Variable to a Catalog Item in ServiceNow

Published: 20 November 2023
on channel: Laurence Tindall

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A variable is a field which is used to capture information on a catalog item which is used to help end users further define their request, that way fulfillers can better understand requests.

For example, maybe you have a catalog item for requesting a laptop, you could include variables for the operating system, the RAM, the screen size, and so on. By adding variables to catalog items, back and forth communication is reduced during the request process, because the request is already clearly defined.

In today’s tutorial, we’re going to add a variable to an existing laptop catalog item that allows users to select the amount of memory they would like with their laptop.

Watch video How to Add a Variable to a Catalog Item in ServiceNow online, duration hours minute second in high quality that is uploaded to the channel Laurence Tindall 20 November 2023. Share the link to the video on social media so that your subscribers and friends will also watch this video. This video clip has been viewed 970 times and liked it 10 visitors.

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