I’m sorry to hear that you’re having trouble with your Xbox Series X|S. Here are some steps you can try to fix the issue:
Check your internet connection on your Xbox Series X|S. If you’re connected by Wi-Fi, you may simply have connectivity problems.
Verify that your Xbox Live subscription is active and that you’re signed in to the correct account.
Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
If your console is stuck on a startup animation screen, power cycling your Xbox console will reset the network card and clear the cache.
If none of these steps work, you can try resetting your console to factory settings. This will erase all data on your console, so make sure to back up your data before proceeding. Here are the steps to reset your console:
Press the Xbox button on your controller to open the guide.
Select Profile & system - Settings - System - Console info.
Select Reset console - Reset and remove everything.
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