How to Create a Self-Service Knowledge Base
There are multiple reasons for customers’ rising preference for a self-service help center. It’s easy, quick, instant, and, most important, empowers customers to find answers to questions, all on their own, without seeking external support.
To meet this increasing need, companies are constantly looking out for ways to deliver excellent customer self service. Creating a self-service knowledge base is one of the most effective ways that can help you provide the right solutions to customers instantly.
Building a self-service portal is a breeze provided you know how to go about it.
Here are five simple steps to get started.
1. Select a template of your choice - Pick from a variety of ready-made templates.
2. Write, and edit content - Write from scratch and edit the content with MS Word-like editor.
3. Add images and videos - Upload multimedia to make your knowledge base engaging for your customers.
4. Import content - Speed up the process of content creation by importing existing files directly to your knowledge base.
5. Add help widget - Group popular articles in a widget and provide your customers with smart article suggestions.
Identify customer’s search behavior, popular and poorly rated articles, successful and failed searches, and more. Leverage this information to improve existing content or add new articles to your self-service help center.
Easy, right?
Start creating your customer self-service portal now with ProProfs Knowledge Base software.
0:00 - Introduction
0:39 - Benefits
1:14 - Overview
1:38 - Choose & Customize a Template
2:00 - Add Relevant Content
2:57 - In-App Help Widget
3:19 - AI-Powered Reports
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