How VisionRT Improved Customer Training for 3,000+ Medical Systems | ProProfs Case Study
Discover how VisionRT, a global leader in motion management for radiotherapy, leveraged ProProfs to optimize their training programs. With over 3,000 medical systems installed worldwide, VisionRT needed a robust, flexible, and easy-to-use platform to train their customers efficiently.
Problem: VisionRT faced challenges in providing effective training for their rapidly growing number of high-end medical systems. Traditional training methods were resource-intensive, requiring travel and in-person sessions, which were not sustainable as their customer base expanded globally.
Solution: ProProfs provided VisionRT with a comprehensive solution that included:
Easy integration of multimedia content into courses, enhancing the learning experience.
A user-friendly interface requiring no extensive IT knowledge, ideal for hospital environments with strict IT protocols.
Flexible APIs allowing seamless onboarding of new users and efficient course management.
Combined LMS and Knowledge Base on one platform, simplifying resource management.
Michel Gehler, Director of MIS & IT at VisionRT, highlighted, "It was visibly easy to use to create and upload training courses. The ability to have both knowledge base and LMS on one platform was important, and the price was competitive."
Results: Implementing ProProfs transformed VisionRT's training approach, leading to significant benefits:
Enhanced training efficiency, reducing the need for travel and in-person sessions.
Improved customer satisfaction and engagement with training materials.
Increased sales and resource management efficiency, as mentioned by
Michel: "We are selling more and dealing with more. We have now about 3,000 systems installed worldwide."
Flexible and dynamic support from ProProfs, particularly praised for its responsiveness and customer success management.
Join us to explore how VisionRT's strategic use of ProProfs revolutionized their training programs, driving better outcomes for their customers and business.
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