How Guesty supercharged Upstay’s business growth
Join Bonnie, COO at Upstay, as she shares her experience using Guesty to manage their 300 units across Canada and the US. Discover how Guesty’s Unified Inbox, Multi-Calendar and Advanced Analytics features transformed their operations and saved valuable time and resources.
Want to centralize your guest communication? Check out Guesty’s Unified Inbox: https://www.guesty.com/features/unifi...
Keep track of all bookings from various different channels in one place using Guesty’s Multi-Calendar: https://www.guesty.com/features/multi...
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Transcript:
My name is Bonnie, I am the COO at Upstay. Today we have about 300 units across Canada and US. We have anything from hotel rooms to 15 bedroom mansions. We started using Guesty in 2020. We live on Guesty. So that’s our main system. I just cannot imagine anyone not having five Guesty tabs open, on a given time when they’re working on it.
The features I really enjoy about Guesty, first of all, the Unified Inbox. So all the information coming from different channels, different forms all come to the same channels. They’re logged into one app and not 15 inboxes and 15 platforms and try to respond and the nightmare of filing things away. It’s crazy.
If I were to have an agent sit there, monitor 15 different channels and 15 different inboxes, I can probably guesstimate a five, full-time count of labor.
We do use the calendars, the Multi-Calendar. We do use advanced analytics. We pull reports for different areas. We pull reviews, we pull cleaning statuses, we pull everything from the same areas. So I think the best thing that anything could have imagined was to have everything coming into the same place.
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Guesty’s property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals.
With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda and TripAdvisor, and utilize the company’s guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.
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