Customer Service English: The H.E.A.R.T. Approach
Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: https://www.engvid.com/customer-servi...
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In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank
Смотрите видео Customer Service English: The H.E.A.R.T. Approach онлайн, длительностью часов минут секунд в хорошем качестве, которое загружено на канал English with Emma · engVid 23 Март 2024. Делитесь ссылкой на видео в социальных сетях, чтобы ваши подписчики и друзья так же посмотрели это видео. Данный видеоклип посмотрели 63,960 раз и оно понравилось 2.8 тысяч посетителям.
