Customer Service English: The H.E.A.R.T. Approach
Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: https://www.engvid.com/customer-servi...
More English for work:
How to talk about your boss in English • How to talk about your boss in English
Learn English: 8 common ways to describe your coworkers • Learn English: 8 common ways to descr...
In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank
Watch video Customer Service English: The H.E.A.R.T. Approach online, duration hours minute second in high quality that is uploaded to the channel English with Emma · engVid 23 March 2024. Share the link to the video on social media so that your subscribers and friends will also watch this video. This video clip has been viewed 63,960 times and liked it 2.8 thousand visitors.
