Following a Call Through ICM and CVP
In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for:
How the call arrives at ICM and starts a script
How call is transferred to CVP for interaction with the caller
How the call is transferred to a contact center agent
Key Topics:
Functional Overview - 0:40
Cisco Unified CVP Call Flow Example Walk-Through – 2:34
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