Custom request templates in ServiceDesk Plus(ARCHIVED)
ServiceDesk Plus (https://www.manageengine.com/products...) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus.
ServiceDesk Plus lets technicians create custom incident and service request templates to ensure that all relevant information are collected right at the time of ticket creation.
In this video we will take you through,
00:26 - Incident templates
02:51 - User groups
06:05 - Service templates
6:20 - Service catalog
15:40 - Tasks & task dependencies
17:46 - Field and form rules
Check out Cloud & On Premise ServiceDesk Plus help desk software here: https://www.manageengine.com/products...
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Watch video Custom request templates in ServiceDesk Plus(ARCHIVED) online, duration hours minute second in high quality that is uploaded to the channel ManageEngine 19 September 2017. Share the link to the video on social media so that your subscribers and friends will also watch this video. This video clip has been viewed 13,392 times and liked it 20 visitors.
