E2: Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement and management a powerful service catalog with services and dynamic service request templates. We will also showcase how approvals, SLAs and tasks can be automatically associated with a service request template for swift service delivery.
In this episode, we will walk you through:
👉 Defining service categories according to your requirements
👉 Customizing a service request template on a drag-and-drop canvas
👉 Adding dynamic questions using additional fields and Resource information
👉 Configuring approvals, SLAs, tasks and form rules
👉 And more
At the end of the session, the attendees would be able to build service request templates that can collect all the relevant information right at the time of request creation, and publish the templates as a part of their service catalog on the enterprise self-service portal.
👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features
👉 Watch the entire Masterclass Season 2023 here at https://mnge.it/mc-2023
👉 Watch the entire Masterclass Season 2022 here at https://mnge.it/mc-2022
Useful resources
👉 Optimize your service request template - https://mnge.it/SR-template
👉 Download self-service template - https://mnge.it/SS-template
👉 What is service request management? - https://mnge.it/ctM
👉 What is an SLA? - https://mnge.it/what-is-sla
👉 An extensive guide to building an IT service catalog - https://mnge.it/02Z
👉 The definitive guide to incident management - https://mnge.it/tLU
👉 4 ways ChatGPT helps boost ITSM operations - https://mnge.it/chatgpt-itsm
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - https://mnge.it/Tha
👉 7 steps to build an effective service catalog - https://mnge.it/MkS
👉 A comprehensive guide on major incident management in ITIL - https://mnge.it/KFi
👉 What is incident response? - https://mnge.it/8L9
👉 Incident management handbook - https://mnge.it/QT4
👉 A comprehensive guide to no-code ITSM - https://mnge.it/Zge
👉 A comprehensive guide on IT ticketing systems - https://mnge.it/PAc
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here http://bit.ly/me_yt
Follow us on social:
👉 LinkedIn: / manageengine-it-service-management
👉 Twitter: / me_itsm
👉 Facebook: / servicedeskplus
👉 Instagram: / servicedeskplus
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