Quality control is an approach to quality management that focuses on inspection as the way to identify sub-standard products and services.
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VIDEO CHAPTERS
0:00 Introduction
0:12 Two Main Approaches to Quality Management
1:04 Definition of Quality Control
1:17 Quality Control - Overview
2:21 Quality control & Inspection
3:18 Business Benefits of Quality Control
4:03 Some Problems with Quality Inspection
VIDEO SUMMARY
This video is about quality control, a common concept in operations management.
The video explains that there are two main ways to manage quality: quality control and quality assurance. Quality control is about inspecting products to take out defective ones, while quality assurance is about putting business processes in place to ensure quality from the beginning.
Quality control is a traditional way to manage product quality. It involves inspecting products at different stages of the production process to identify and remove defective ones. There are three main points in the operation when inspection is carried out:
When the inputs are received (e.g., checking the quality of raw materials)
As the products go through the production process
When the products are finished before they are sent to customers
Quality control has some business benefits:
It helps to prevent substandard products from reaching customers.
It can be done with minimal disruption to production if the sampling is well-organized.
It helps to raise quality standards.
However, there are also some issues with quality control:
It can be costly, especially if it is done mainly at the end of the production process.
Quality inspections can be inconsistent if different inspectors have different standards.
There may be a lack of feedback from the quality inspection team to the production teams
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