ServiceNow Vendor Risk Management Application Demo (Orlando)

Опубликовано: 29 Июнь 2020
на канале: Cerna is Now Thirdera

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ServiceNow assists risk management teams by automating parts of the vendor risk management lifecycle. In addition to automation, it provides a centralized hub for each step of the Vendor Risk Management process.

VENDOR RISK MANAGEMENT LIFECYCLE -

Identify the vendor to assess (1:14)
The vendor risk team can either set up a new vendor record or select an existing vendor to assess. This is a vendor that the organization wants to better understand the potential impact on their business.

• Identify existing vendor based on reporting or create a new vendor record
• Update vendor information or add contacts

Assign a Tiering Assessment to Set Vendor Tier (3:36)
The vendor risk team performs a tiering assessment based on the knowledge of the vendor, so that the vendor tier can be established. (Note: They may not require a tiering assessment).

• Setup a Tiering Assessment Record
• Select the assessment to attach
• Review the Assessment setup
• Send to the assessors within the organization to complete
• Analyze the completed Tiering Assessment
• Accept or Modify the initial vendor tier (minor, low, moderate, high, critical)

Assessment / Send Vendor Questionnaire (6:51)
Submit the assessment to the vendor to be completed through the vendor portal. These assessments are based on templates which comprise questionnaire and document requests. Different assessments can be used, and these are completed by the vendor contact.

• Trigger an assessment from the tiering assessment or create an assessment as required
• Attach the Assessment Template
• Review the Assessment Record
• Submit to the Vendor through the vendor portal

Review Vendor Response (10:20)
Once the assessment is completed by the vendor it is submitted back to the organization so that it can be reviewed by the vendor management team. The team will analyze the vendor response to generate observations.

• Vendor receives notification of the Assessment with a link to the vendor portal
• Vendor completes the assessment and attaches relevant files based on the template
• Address any issues or tasks on the portal

Remediate Issues (12:10)
The observations generated from the vendor response may identify unsatisfactory results. These results will require further investigation internally by the vendor risk team to advance the relationship.

• Organization receives assessments and moves to generate observations
• Create Issues and tasks as required
• Send Issues to the vendor to complete
• Create internal tasks for the organization as required

Monitor Vendors (17:10)
Once the vendor assessment is complete, ongoing monitoring can take place. This involves looking at the vendor overview dashboard to drive future engagements with the vendor. The monitoring process can also be used to track the progress of issues and tasks that are still open.

• Use dashboards and reports to check on the state of vendors, assessments, issues
• Trigger new assessments, issues and tasks as required

HOW DOES IT WORK IN SERVICENOW? -

Watch this video for an end to end demo of the ServiceNow Vendor Risk Management application, presented by Philip Roach.

ABOUT CERNA SOLUTIONS -

Recognized as a ServiceNow "Elite" partner, we are a team of 100% US-based ServiceNow professionals who specialize in ServiceNow Vulnerability Response. Our approach to Security Operations has earned us a repeat customer rate of 91%, and a customer satisfaction score of 9.7/10. Learn more about our Integrated Risk experience or contact us for more information.

Visit us online: https://www.cernasolutions.com
Call us: 844-804-6111
Request info: [email protected]

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