I.T. Helpdesk - All Your Questions Answered
I.T. Helpdesk - All Your Questions Answered
Contact Kev:
YouTube: / kevtechnerd
LinkedIn: / itprofessionalkevinapolinario
Discord: / discord
Kev's Bio:
I worked for an MSP environment, apple store, department of education, and multiple hedge funds. I also have about 12 years of restaurant experience and did 4 years for the NYPD volunteer.
Train students and give hands on training
Tech Trainer for TechSkills Institute
Guest Speaker in Merit America, JobTrain
-------- Contents of this interview -------
00:00 - Intro
05:02 - Interview starts
05:26 - Du'An introduces Kevin
08:58 - Kev tell me about yourself
14:50 - You were a police officer officer?
16:25 - Did they help you with your resume? How did you prepare for that?
18:12 - Something about you is that you focus a lot on helpdesk, is that what got you started? What makes you so passionate about the helpdesk?
21:01 - You said you can make 6 figures on the help desk?
21:24 - If you're in the financial industry and working on Bloomberg terminal, do you get access to it?
23:47 - There are times when you support executives and when they have issues they supercede all of that. Can you talk about that process and what the experience has been like for you?
26:38 - Were you looking for another opportunity in those helpdesk support roles or you were passionate about the job you were doing?
28:20 - Sometimes job titles don't match what you actually do, have you experienced that? And how do you know if an opportunity is going to improve your skills rather than just look good on paper?
30:45 - I was wondering what does a day-to-day in this position? How do you approach the interview when it comes to the questions that you ask?
32:38 - How do you recover from an interview that didn't go so well?
35:11 - What advice do you have to help her get an interview on land job?
37:38 - What is your advice to make sure you have the skills in line to add to your resume?
39:26 - What are some ideas that you have for people to be successful in that process?
41:52 - I talk about my mission, my purpose and align it with the company's statement
44:02 - Do you still get nervous for interviews?
44:34 - When it comes to landing a job in IT, how do you approach your 1st day, 1st week, 1st month?
49:14 - What do you use to store your notes and documentations?
50:20 - Working with your team is like a real asset to talk to them and share information, how do you work with the team?
52:37 - Do you like remote support and what is your advice for someone just starting in a remote IT tech support role?
54:24 - Which one did you enjoy the most? Remote or in-office?
56:26 - When you're brand new to IT you have to learn to embrace rejection
01:01:44 - I was told to work in the helpdesk because I had no experience, I have the A+ cert and the CCNA?
How long should I should I work in helpdesk before moving to network engineer or an admin?
01:04:44 - How do you filter through job postings to find a legit remote work opportunities?
01:06:45 - How to continue growing as the helpdesk technician after the 1st year? What are your day-to-day goals when you're in the office?
01:09:29 - I think it's important to document everything that you do on the job
01:13:12 - How do you handle closing out tickets and documenting tickets and following up on those tickets?
01:14:43 - When you say created a postfolio, what did your portfolio consist of?
01:16:28 - Providing services with excellence for executives is high visibility and that visibility can go a long way. What's your thought on that?
01:21:21 - With your existence extensive help disk experience, are there any repititive processes/tasks you have improved through automation?
01:23:47 - Did you create any type of ticket for your workflow?
01:24:31 - What advice do you have for people on the helpdesk that feel like they are burned out?
01:26:47 - You walk like 10 miles a day?
01:27:34 - What motivated you to get active and start losing weight?
01:29:01 - When you work in a FinTech, do they do any credit background check?
01:31:04 - Being in FinTech, are there different trainings/resources that you can take advantage of to improve your financial literacy?
01:31:53 - As someone who is trying to enter the IT field, how good would you say it is to record labs and post them on social media?
01:34:56 - For the people that look like us, you know what I mean?
01:36:46 - The ISP helpdesk I was at functioned on the system of who you know not what you know as far as advancement.
How have you dealt with that with this scenario and how did you overcome it?
01:39:49 - In that type of environment where you may not feel like you fit in but you do your job great, what should you do?
01:43:24 - How do you improve your soft skills?
01:45:35 - Kevin if you could take us
01:46:28 - Outro
#LabEveryday #KevTech #ITHelpdesk
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