Boost Support Efficiency: AI Email Categorization Guide

Published: 01 July 2024
on channel: Make

2,597

Unlock the power of AI for your customer support with our latest tutorial! 🤖

In this video, Julia walks you through using AI to classify and categorize customer emails, helping you prioritize urgent issues without missing a single complaint.

🔹 Key Highlights:
Learn how to automate email classification and labeling using Make.
Discover how to integrate OpenAI for advanced sentiment analysis.
Set up a customer ticketing system for efficient support management.
Seamlessly connect with Freshdesk to streamline ticket creation.
Categorize email types: refund, question, issue, delay, replacement, billing, etc.

📝 Try out the template designed for this course here: https://bit.ly/45Zi3gh

Take your customer support to the next level with AI-driven automation tools! Don't forget to like and subscribe for more game-changing tutorials.

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00:00:00 Introduction to AI Classification
00:00:22 Starting with Make
00:00:30 Configuring Gmail Module
00:01:06 Setting Up OpenAI Module
00:01:54 Creating Classification Prompts
00:04:44 Parsing JSON Responses
00:05:12 Testing the AI Output
00:05:26 Adding Router for Ticket Creation
00:06:05 Creating Freshdesk Tickets
00:09:30 Running and Reviewing the Workflow
00:09:56 Conclusion and Next Steps

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